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Jason Tham Wins 2019 Frank R. Smith Award for Outstanding Article in Technical Communication

April 19, 2019

Jason Tham has won the 2019 Frank R. Smith Award for Outstanding Article in Technical Communication for his article "Interactivity in an Age of Immersive Media: Seven Dimensions for Wearable Technology, Internet of Things, and Technical Communication." 

This award recognizes the authors of exceptional articles that appeared in Technical Communication during a calendar year. Since 1966, STC has paid tribute to the authors whose contributions have made Technical Communication one of the most highly respected journals devoted to the arts and sciences of technical communication. See past winners here

The award will be given during the Honors Event at the 2019 STC Summit in Denver, CO. 

Article abstract:

Purpose: Interactivity in virtual environments has been a key area of investigation in fields ranging from technical to creative sectors. Scholars find a cross-disciplinary disparity on what interactivity embodies and accomplishes. This article traces the definitions of interactivity in existing research, devises seven dimensions of interactivity for wearables and IoT products, and identifies key roles for technical communicators in immersive media design. Method: A research review of key literature on interactivity in general and technical communication and mobile technologies in particular. Results: Current literature shows that concepts of interactivity in communication design and technology are multifaceted. Seven dimensions of interactivity can be derived for immersive media design: 1) reciprocity/ease of response, 2) synchronicity/context awareness, 3) connectedness/ubiquity/pervasiveness, 4) navigability/accessibility, 5) user control/personalization, 6) entertainment/sensibility, and 7) sensory stimulation/multimodality. These dimensions can be mapped onto the interactive design of wearables and IoT products. They also inform the roles of technical communicators in producing immersive technical communication. Conclusion: Further investigation of the constructs in interactivity can help uncover a more accurate relationship between interactivity and its dependent variables. The new dimensions of interactivity in immersive media environments suggest that technical communicators and designers must pay attention to 1) the seamless connection between the user and the systems, data, and actions; 2) user control and customization; 3) proactive contextual assistance from smart technologies; and 4) device sensibility and sensory stimulations.