What Happened to my Chat??? Zoom Features in Flux

As you know, Zoom has been pivoting to security as its top concern, and there are new features and resources available to ensure that your meetings are secure, with no unexpected guests. Unfortunately, this means that some features are changing in real time, and this can disrupt the classroom experience.

A good example of this is the Chat feature. Recently, instructors have noticed that Chat has not been behaving as it used to. Sometimes participants cannot click on links, download files, or even copy and paste from the Chat. If this functionality was essential to the success of the activity, it can lead to confusion and frustration. During this period of transition for Zoom, we recommend having a backup method of sharing things outside of the Chat, such as on the Canvas site or a Google Doc.

If you experience a technology glitch or surprising behavior from a university program like Zoom, please do not assume it has already been reported. Contact Technology Help, and encourage your students to do the same.

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