Matt earned his Bachelor of Science degree from the University of Minnesota in Scientific & Technical Communication in 1982. He has experience in user documentation for hardware and software, and marketing communications, at Honeywell, Control Data Corporation, National Computer Systems, LaserMaster Corporation, ColorSpan, & Hewlett-Packard. He currently works as the manager of IT Knowledge Management for MAXIMUS. MAXIMUS provides business process services to governments in the U.S. and five other countries, primarily for health and human services. In 2002, Matt was named an Associate Fellow of the Society for Technical Communication, and in 2014, he co-presented a paper on collaboration at a conference of the Center for Information-Development Management. Connect with Matt Abe on LinkedIn.
University of California, Davis
Rebekka Andersen has a Ph.D. in Professional Writing and is an Associate Professor in the University Writing Program at the University of California, Davis. There, she teaches courses in professional and technical communication and serves as the Associate Director for Professional Writing. Her research focuses on implications of content management practices for education and research in professional communication, as well as on strategies for building stronger connections between academia and industry. She serves on the Advisory Council for the Center for Information-Development Management and is Associate Editor for case studies for IEEE Transactions on Professional Communication.
Working Conversations, LLC
Dr. Janel Anderson is the founder of Working Conversations, LLC. Her company helps organizations communicate more effectively so they can collaborate better, be more innovative, and get work done faster. Dr. Anderson holds a PhD in organizational communication from Purdue University and is a former University of Minnesota faculty member. In addition to being a popular business keynote speaker and corporate trainer, Janel is also the author of two books including “Head On: How to Approach Difficult Conversations Directly” and “Polished Pragmatism: The Gutsy Girl’s Guide to Getting Good Enough.” When she’s not delivering high-content, motivational programs to audiences across the country, you can find Janel in her kitchen at home in Minneapolis, reverse engineering dishes from her favorite restaurants and trying to coax her family to eat her home-cooked, gourmet fare.
Matt graduated from the University of Minnesota with a BS in Scientific and Technical Communication in 2011. Shortly after, he started his career at MEDITECH, where he has worked in product documentation, quality assurance, and UX design. Since 2015, Matt has managed the UX and Usability Testing team. This team has advanced the adoption and application of usability testing as an integral part of the product development process. The team has completed over 200 usability studies in the past three years and is committed to providing data-driven analysis to promote better products.
The Mosaic Company
Karin Goettsch has experience working across diverse industries and disciplines, including HR learning and leadership development, business, law and intercultural communication. She currently manages global talent management initiatives at The Mosaic Company, a Fortune 500 organization. Previously she held positions at Cargill, Medtronic, Thomson Reuters and various law firms. Karin is adjunct faculty at the University of Minnesota and Concordia University and has presented at many national and international conferences. She holds a Ph.D. in Rhetoric and Technical Communication from the University of Minnesota. She also serves on the Board of Directors of the Minnesota Literacy Council. Connect with Karin on LinkedIn.
Kari graduated from the University of Minnesota in 2005 with a BS in scientific & technical communication. She has spent most of her career at MEDITECH, a medical software company that develops electronic health records (EHRs). Kari has worked with online help writing, software documentation, usability testing, user experience design, software testing, project coordination, and management. As a manager at MEDITECH, Kari recruits graduates. Previous hires have shown that a background in technical communication can prepare candidates for a lot more than just "technical writing." Kari is excited to share additional career possibilities with students. Connect with Kari on LinkedIn.
JPG & Associates, Inc.
Jerry Grohovsky is co-founder and president of JPG & Associates, Inc., a technical communication company based out of Minneapolis/St. Paul since 1993. Jerry received a BA in journalism and mass communications from the University of Minnesota, and has more than 30 years of experience in technical writing and marketing communications. Immediately after graduation, he entered the technical writing field. Over the years, he held various communication roles as a direct-employee and contractor for both startups and fortune-5oo companies. Some of Jerry’s professional titles included: senior technical writer, marketing writer, technical illustrator, technical publications manager, and freelance writer He has been a member of the STC for more than 25 years, and also has memberships in AMWA and MTRN. Jerry is a frequent panelist, contributor, presenter, and technical communication career advisor for several under-graduate and post-graduate university technical communication programs in Minnesota and Wisconsin. Connect with Jerry.
JoAnn has a PhD in English. She led the technical writing program at the Colorado School of Mines and founded the MSTC program at the University of Colorado-Denver. She then devoted her energy full time to building Comtech Services, an information development consultancy, and founding the Center for Information-Development Management (CIDM). Many University of Minnesota students have used her many books in their courses, including the original Managing Your Documentation Projects. She led Comtech for 40 years, retiring in 2017 with the sale of the company. She is now engaged in writing information-development standards for the International Standard Organization (ISO) and working on environmental projects for Evergreen Audubon and Conservation Colorado. Read more about JoAnn Hackos.
Teeghan is a Technical Content Manager Supervisor at 3M where she migrates product content to new authoring software, manages training, and implements global content management systems. Teeghan has an MS in Scientific and Technical Communication from the University of Minnesota.
A native of Japan, Aki Ito is an experienced localization professional who has worked in the industry since 1996 in sales, operation management, and consulting. Aki has served as a member and chair of the board of directors of the Globalization and Localization Association (GALA). He served as the team interpreter for the Colorado Rockies in 2000. He currently serves on the editorial board for MultiLingual magazine. Prior to his involvement in the localization industry, Aki was an account executive at Dell in the United States and Japan, selling personal computers and networking solutions to multinational companies for their worldwide implementations. Aki has an MBA in international marketing and a BA in international relations.
Lilita (Lily) is a graduate of the Master of Science in Technical Communication program at Metropolitan State University in St. Paul. Lily has worked in a range of jobs, including ESL teacher in Tokyo and automotive service technician–primarily at Ford-Lincoln-Mercury and Mitsubishi dealerships, before settling down in the technical writing field to work as a liaison between industry and the end user. Lily is the president of STC TC, the Society for Technical Communication in the Twin Cities. Before that, she was president of TC3, the STC student chapter at Metro State. Lily currently works at Wells Fargo managing desktop procedures and process flow diagrams, generally keeping the gears engaged and the processes moving. Connect with Lily on LinkedIn.
Jacqui graduated from the University of Minnesota in 2017 with a BS in technical writing & communication. During her time at the U, she studied abroad at the University of Limerick, Ireland, and wrote a senior thesis on web accessibility in higher education. Jacqui currently works as a technical writer for a Minneapolis-based company, Graco Inc. At Graco, Jacqui is fleshing out process documentation and working to integrate usability and user-centered design into the product design process.
Mark is a Technical Writing Manager at Medtronic in the Cardiac and Vascular Group. He manages a team of 10-15 technical writers who write for medical device projects, patient management, and diagnostics projects. Mark has a Communication Studies degree from the University of Minnesota.
Sam Racine is a Global Proposal Manager, leading the creation and delivery of compelling business tenders and client presentations. Sam has a PhD in Rhetoric, Scientific, and Technical Communication from the University of Minnesota. She has been with Unisys for 18 years in many communication and client-facing roles. Sam holds six patents in user interface design, is certified as a Six Sigma Black Belt for improvements in consultative selling, and designed the facilitation methodology for Unisys Centers of Innovation. Her focus on effective communication has been noted by clients and pursuit teams in the achievement of several $100M+ deals, including strategic opportunities in new markets. She is often overheard asking her teammates “what ethos are we creating?” when reviewing proposal documents. Connect with Sam on LinkedIn.
University of Minnesota
Nick graduated from the University of Minnesota with a MS degree in scientific & technical communication in 2008. Today, Nick is a User Experience Analyst at the University of Minnesota, working for the Office of Information Technology. He helps designers understand their users' perspective, identifying issues that affect people and their experience with a product. By understanding these issues, designers are better prepared to implement changes and avoid costly rework. Nick coordinates and facilitates a number of user experience activities for web development and purchasing teams for the University of Minnesota, such as rapid prototyping, focus groups, usability evaluations, and content strategy consultations. Read more about Nick.
Dashe & Thomson
Jolene joined Dashe & Thomson in 2007. She currently serves as Vice President of Learning Solutions and Operations after working with the company for over 12 years as a contract Senior Consultant and Project Lead. During her years with Dashe & Thomson, Jolene has led enterprise-wide training and change management projects for major companies including RBC Wealth Management, McGraw Hill, Mayo Clinic, Macy's, and Hormel Foods.
Facebook awarded Bill their highly competitive Content Strategy Fellowship in 2014. And shortly thereafter, Brain Traffic snatched him up to be their very first intern. Bill wore many hats before settling into his role as a content strategist. He has worked on projects large and small for clients like Marriott, Principal, Carnegie Mellon University, Pearson, and Aurora Healthcare. Bill graduated from the University of Minnesota’s technical communications program. He likes the great outdoors, his dog, and puns.
University of Minnesota
Lee Thomas is a writer, teacher, and communications professional in Minneapolis. His experience includes information architecture, user experience planning, writing feature and benefit copy for industrial floor cleaners, content strategy for the Central Bank of Belize, and taking a seven-day Caribbean cruise in the name of "research" for a website project. Lee attended Lewis & Clark College and the University of Munich, and in 2002 he earned the M.S. in Scientific and Technical Communication from the University of Minnesota. Currently, Lee helps graduate students at the Carlson School of Management learn effective ways to communicate complex technical information in business settings. He also teaches information design in the Department of Writing Studies. Connect with Lee on LinkedIn.
Dr. Kim Thomas-Pollei leads the development of clinical risk strategy in the Cardiac Rhythm Management Clinical Group at Boston Scientific. She provides project leadership and scientific expertise throughout product development and implementation of local or global regulatory requirements; develops clinical evidence analysis for submission to regulatory agencies; manages clinical risk timelines required by global regulatory bodies; and provides clinical evaluation to identify clinical harms and clinical benefits to support safety and performance for product approval. She holds a PhD in Rhetoric, Scientific and Technical Communication from the University of Minnesota and previously served as an adjunct assistant professor in Writing Studies.
Daphne Walmer & Associates
Daphne is a retired expert and consultant in medical device labeling and technical communications. She has over 30 years of management experience, including 18 years at Medtronic and 6 at Fisher-Rosemount Control. While at Medtronic, she piloted electronic manuals for the medical device industry and led development of an early global content management system. She has also worked in high tech office automation, insurance, corporation communications, publishing, and academia. Daphne taught technical writing at the University of Minnesota while she was a graduate student. She co-founded and sponsored the organization which has now become the Technical Communication Advisory Board, is a member emeritus of the advisory board for the Center for Information Development Management (CIDM), and is a long-term mentor for Menttium. Connect with Daphne on LinkedIn.
Jim is Senior Director of Connected Care in the Restorative Therapies Group at Medtronic, where he leads a new digital health program for the business. Jim has been with Medtronic for over 25 years, applying his expertise in communication, medical technology, product innovation, market development, strategy, business analytics, and many other areas to drive growth and innovation for the company. Prior to his current role, he has worked at Medtronic as a technical writer/editor, field engineer, product marketing manager, and director of marketing & strategy. He holds a bachelor of electrical engineering (BEE) degree, a MS in scientific & technical communication, and an executive management program certificate from the University of Minnesota. Connect with Jim on LinkedIn.